Přihlásit se nebo registrovat
I have replenished my back office account using cryptocurrency (bitcoin , BTC (bitcoin), dash, litecoin, and so on). The funds have been debited, but they are not on the account. What should I do?
To create a request for your issue, you need to contact technical support via the online chat or by other means and specify the following back office and payment details:
1) full name,
2) e-mail,
3) phone number,
4) the recipient's wallet address (Wallet ID),
5) replenishment amount in USD,
6) replenishment date,
7) public link to the completed transaction URL (or the confirmation screenshot with the payment details and transaction id).
The processing time for such a request is up to 5 business days.
To avoid such problems in the future, follow the manual strictly.
1) full name,
2) e-mail,
3) phone number,
4) the recipient's wallet address (Wallet ID),
5) replenishment amount in USD,
6) replenishment date,
7) public link to the completed transaction URL (or the confirmation screenshot with the payment details and transaction id).
The processing time for such a request is up to 5 business days.
To avoid such problems in the future, follow the manual strictly.