All topics
Question answer
Back office
- How do I change my personal details?
- How do I change the email address linked to the back office account?
- How do I get verified in the back office?
- Is it possible to change the details after completing the verification procedure?
- How do I exercise the inheritance option in the back office?
- What is the Project Founders Club and how do I know if I'm in it?
- I can't log in to my back office account, the "Invalid e-mail or password" error is displayed, what can I do?
- I can't log in to my back office account, the error "The number of attempts exceeded. Please try again later" is displayed. What can I do?
- How do I unsubscribe from email notifications?
- How do I delete my back office account?
Finance and payments
- How do I replenish my back office account balance?
- What ways of topping up the main account are available in the back office?
- How do I transfer funds in the SOLARGROUP back office?
- What should I do if my payment is declined when replenishing my main account using a bank card (Visa, MasterCard, MIR)?
- How do I add funds to the investor's main account in the back office using Payeer?
- I have replenished my back office account using cryptocurrency (bitcoin , BTC (bitcoin), dash, litecoin, and so on). The funds have been debited, but they are not on the account. What should I do?
- What should I do if the deadline for crediting funds has expired, but the account balance has not been replenished yet?
Investments
- Where can I see investment packages available for purchase?
- What is the minimum amount to invest in the projects?
- How do I buy investment shares? How do I buy an investment package?
- What is an installment plan and how do I use it?
- What happens if I can't make all the payments in compliance with the installment plan?
- What is a discount?
- What is a project funding stage?
- Where can I see how many investment shares I have been credited?
- How do I recover a cancelled installment plan?
- When is an installment plan cancelled?
- How do I make a monthly installment payment?
- How do I repay an installment plan early?
- How do I buy an investment package for my child?
- Citizens of what countries can invest in SOLARGROUP projects?
For partners
- What do partners start with and how should they act?
- Where can I view the partnership agreement?
- Who is a referral (inviter)?
- What is a partner status?
- How do I use referral links?
- How do you register a new participant in the back office?
- What is the "Team" section of the back office for?
- How does a partner work with analytics?
- "Page Builder" – what is it and how can it be used?
- How do I contact SOLARGROUP Project Representatives?