SOLARGROUP knowledge base
All topics
Question answer
- What are the deadlines for the construction of the design and engineering technology department (D&E)?
- How do I become the project partner?
- How do I delete my back office account?
- What is a webinar?
- How do I contact technical support?
- The pop-up window of online technical support chat is not displayed
- How do I change my personal details?
- Who is a referral (inviter)?
- Where can I view the schedule or recordings of the webinars?
- Are there live offline meetings?
- How do I change the email address linked to the back office account?
- How do I unsubscribe from email notifications?
- What social media can I use to follow the project?
- Is it possible to change the details after completing the verification procedure?
- How do I find out if I've succeeded in becoming the Founders Club member?
- How do I replenish my back office account balance?
- What should I do if the deadline for crediting funds has expired, but the account balance has not been replenished yet?
- What ways of the main account replenishment are available in the back office?
- I have replenished my back office account using cryptocurrency (bitcoin , BTC (bitcoin), dash, litecoin, and so on). The funds have been debited, but they are not on the account. What should I do?
- What should I do if my payment is declined when replenishing my main account using a bank card (Visa, MasterCard, MIR)?
- Where can I view the investment packages available for purchasing?
- What is the minimum investment amount in the project?
- How do I purchase the company's investment shares? How do I purchase an investment package?
- What is an installment plan and how do I use it?
- What happens if I can't make all the payments in compliance with the installment plan?
- What is a discount?
- What is an investment stage / funding stage?
- Where can I see how many investment shares I have been credited?
- How do I increase my investment package?
- Where can I view and compare the discounts for different stages?
- The installment plan for my investment package has been canceled. How do I restore a canceled installment plan?
- How do I pay in installments? How do I make several monthly installment plan payments at once (ahead of schedule)?
- After how many days from the payment due date will my installment plan be canceled?
- What is the "Welcome bonus"?
- Как пополнить основной счет инвестора в личном кабинете с помощью платёжной системы ЮMONEY?
- Where can I view the partnership agreement?
- How do I replenish the investor main account in the back office using Bitcoin?
- How do I replenish the investor main account in the back office using TETHER USDT (ERC20)?
- How do I add funds to the investor's main account in the back office using Payeer?
- How do I find a profitable e-money exchange office using the BestChange service?
- I can't log in to my back office account, the "Invalid e-mail or password" error is displayed, what can I do?
- I can't log in to my back office account, the error "The number of attempts exceeded. Please try again later" is displayed. What can I do?
- What countries (citizens) can invest in the project?